Online Technical Support
At DOWNS, we know how essential high-performance technical support is to your day-to-day operations, both during the harvesting and shipping of your potatoes.
That’s why we have a team of technical experts dedicated to the DOWNS CropVision® optical sorter. Our team will be able to answer all your questions online, as well as help you get the most out of your DOWNS CropVision® optical sorter.
At DOWNS, customer satisfaction is our top priority.
Contact us today to take advantage of our online technical support!
On-site technical support
As potato specialists, we know your problems and your needs. That’s why, in addition to online support, our team of DOWNS CropVision® technical experts can provide you with personalized on-site technical support.
We know that some technical problems require special attention and physical intervention, which is why our team of experts travels to your site to provide solutions and maintain your equipment.
The DOWNS service provides in-home expertise, precise diagnosis, rapid resolution, preventive maintenance and professional service. DOWNS understands the importance of your harvest, which is why we focus on customer service, so you can work with complete peace of mind!
Our on-site technical support is designed to ensure that your optical sorter is always available.
Evolutive optical sorter
Based on Artificial Intelligence technology, the DOWNS CropVision® optical sorter is a constantly evolving system. Connected to the Internet, it benefits in real time from the latest software improvements and algorithms.
Remote updates of DOWNS CropVision® will allow you, over the years, to benefit from the latest functionalities, such as the addition of new product categories, the ability to customize your settings and interfaces, and thus increase its performance.
We ensure that updates do not interfere with your operations, so that you can take full advantage of your products without interruption.
Our aim is to provide you with an impeccable customer experience by supplying you with state-of-the-art products. With our upgrade system, you can be sure of getting the very best from your DOWNS CropVision® optical sorter.
Personalized support
DOWNS’ know-how and experience enable us to provide you with personalized support from the design stage right through to day-to-day use.
Right from the design stage, you’ll be accompanied by our engineering department to help you think through and design your project. Once your project has been defined and designed, it will be produced in our factory and installed on your premises by our technicians.
Delivery is not the end of the process. In fact, our DOWNS and DOWNS CropVision® technical teams will be there to support you on a daily basis and guarantee your satisfaction: Our priority!